SHIPPING POLICY

This Page was last updated on November 12, 2025

Shipping is restricted to the U.S. only.

Print-On-Demand Services

I use third party printing services for some print-on-demand items (e.g. t-shirts). Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out, which may take 5-9 days. The total delivery time depends on your location and type of garment and printing, but can be estimated as follows:

*Please also note that delivery times may be longer due to an influx in holiday orders.

● USA: 5-10 business days

Where will my order ship from?

I work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch, please doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch at shop@thekerrminator.com with your order number.
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at shop@thekerrminator.com.

I received a wrong/damaged product, what should I do?

I'm so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email shop@thekerrminator.com within 14 days with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!

Read the full return policy here.

Digital Products and Downloads

Digital products such as workbooks, free worksheets, videos, and other such digital products are not shipped. A link to access or download the product will be available immediately after purchase.

Ready-to-Ship Products (Domestic Shipping (U.S.))

Please allow 1-3 business days for your order to be processed for shipping.

Commissioned, Custom, Made-to-Order, and Personalized Physical Products (Domestic Shipping (U.S.))

Commissioned, custom, made-to-order and personalized physical products will have expected completion dates communicated in customer-contracts and will vary from project to project. An estimated shipment window and shipping cost estimate will be provided for oversized artwork and other custom pieces, for example, as part of your initial estimate and in your contract.

Commissioned, Custom, Made-to-Order, and Personalized Digital Products (Domestic Shipping (U.S.))

Commissioned, custom, made-to-order, and personalized digital products will not be shipped. At time of project completion, access to the digital files will be provided to you via a link.

Service Interruptions

Any interruptions to normal shipping services (Domestic or International), will be communicated here on this Shipping Policy page.

Questions about returns, exchanges, or refunds? Read our Return Policy here.

International Shipping for Ready-to-Ship Products Commissioned, Custom, Made-to-Order, and Personalized Physical or Digital Products

I currently ship within the U.S. only. More countries will be added in the future.

Shipping Policy Updates

We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware.

Questions or concerns regarding any of our policies? Please drop me a line using the contact form at the bottom of this page.

RETURN POLICY

What is Refundable

I want you to be satisfied with your purchase, but if you are not you can return non-final-sale, non-customized, non limited edition, non made-to-order, non print-on-demand and non-personalized physical products within 14 days of receipt, provided that the products are returned in original, perfect condition, unused, unworn, with original packaging.

Ultimately, I want you to be happy with your purchase, so please reach out if you have any issues or concerns with your order.

Additionally, if you have any questions about sizing contact me prior to purchasing, at shop@thekerrminator.com or via the chat box at the lower right of your screen.

Please contact me at shop@thekerrminator.com within 14 days of your delivery date to discuss your return options. If your item is eligible for return, you will receive a return receipt to include with your item. Once I receive, process, and confirm the condition of your return item I will be happy to make a refund which will be returned to your original payment method. Please note you are responsible for return shipping costs and original shipping is non-refundable. Digital download purchases are non-refundable.

Refunds (if applicable)

Once your return is received, your items will be processed, which may take up to 5 business days. Once your item is confirmed as being in its original condition, I will process a refund to your original payment method. Depending on your bank, it can take several business days to process your refund so please contact them if you have questions about processing times.

Exchanges

Items that arrive damaged or defective can be replaced. Please contact me at shop@thekerrminator.com within 14 days of receipt with a photo and description of the damage and I will work with you to find a suitable replacement or exchange ASAP! :)

Print On Demand Products (e.g. t-shirts, apparel)

I use a Third-party print-on-demand service for some printed items, which will be stated in the item description. If there’s something wrong with your order (e.g. incorrect item or damaged item) please let me know by contacting emailing shop@thekerrminator.com with photos of wrong/damaged items within 14 days of delivery.

Can I exchange an item for a different size/color?

At this time, I don't offer exchanges. If you’re unsure which size would fit better, check out the sizing charts—there is one for every Print-On-Demand item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at shop@thekerrminator.com within 14 days after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!

Return Policy Updates

I reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware.

Return Policy