Return Policy

Return Policy

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What Can Be Returned

If any item arrives damaged, defective, misprinted or mislabeled, please follow the steps below on “How To Initiate A Return”.

We want you to be satisfied with your purchase. Eligible items may be returned in accordance with this Return Policy and must meet the Return Condition Requirements outlined below.

If an item is not damaged, defective, misprinted or mislabeled you may request a return for most regular inventory items within 14 days of delivery, subject to the exclusions listed below. 

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How To Initiate A Return:

To start a return, contact us at shop@thekerrminator.com within 14 days of delivery with the following details:

 

• Your Order Number (found in your confirmation email)

• The specific product(s) you would like to return/exchange

• A brief note regarding the reason for your request (e.g. incorrect sizing, damage)

• Photos if damaged, defective, misprinted, or mislabeled. 

Once received, we will review your order details and reply within 24-48 business hours with the applicable return or exchange options and next steps.

 
 

 

Print-on-Demand (P.O.D.) Products:

Print-on-demand (P.O.D.) items include, but are not limited to certain apparel, notebooks, and drinkware and are documented as a Print-on-Demand (P.O.D.) item on their product page under the FULFILLMENT section.

Because these items in our shop are custom-printed specifically for each order, they are produced before any inventory exists. Unlike traditional retail products, these items cannot be returned to a manufacturer or restocked through our fulfillment partner. When a non-defective P.O.D. item is returned, we must absorb the original production costs and maintain the returned item as inventory. For this reason, eligible P.O.D. returns receive a 70% refund of the purchase price rather than a full refund.

If you need a different size or style, contact us within 14 days of delivery. Depending on the circumstances, we may offer one of the following options:
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Option 1: P.O.D. Return (Partial Refund)

P.O.D. items may be returned at the customer's expense for a 70% refund of the purchase price, provided they meet the Return Condition Requirements outlined below.

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Option 2: The "Keep-It" Replacement Coupon (Zero Hassle)

For eligible first-time size or style exchanges, we may offer a replacement discount category code instead of requiring a return. This option is provided at our discretion and may not be available for all orders.

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Handmade & Physical Store Inventory

For non-apparel, handmade items that are kept in regular stock (excluding stickers, final-sale, custom, or digital items):

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Option 1: Standard Return

You may return the item at your own expense. Once it is received at our PO Box and passes inspection, you will receive a 100% refund of the original purchase price to your original payment method.

 

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Option 2: Store Credit Exchange 

Alternatively, contact us for a pre-paid return shipping label to exchange your item for 100% Store Credit via a digital gift card.

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Return Condition Requirements (applicable to all products):

To protect our inventory, the returned item must pass inspection at our PO Box. To be eligible for a refund or store credit, returned items must meet the following criteria:

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• Unworn & Unwashed: The item must be in its original, brand-new condition.

• No Odors: Returned items must be free from smoke, excessive fragrances, pet contamination, or other conditions that prevent resale. 

• No Debris: Completely free of debris including, but not limited to pet hair, lint, dirt, makeup stains, deodorant marks, ink, pencil, or marks of any kind.

• Original State: The item must not be stretched, altered, or damaged in any way. 

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Note: Rejected returns will not be refunded. Due to processing limitations, rejected items may not be returned to the customer.

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What is Non-Refundable?

Stickers, final-sale, clearance, custom, open-box, maker’s mark-down, personalized, made-to-order, limited edition, digital products (courses, membership fees, downloadable pdfs, documents, images and other files) or products that fail to meet the Return Condition Requirements outlined in this Return Policy are not eligible for return.

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Return Policy Updates

We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware.