Shipping Policy

Shipping Policy​​

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Shipping is restricted to the U.S. only.

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Shipping is included in the listed price of all print-on-demand products. Shipping charges for ready-to-ship and in-stock items (e.g. handmade items, stickers, books, etc) are calculated at checkout and are free on qualifying orders of $50 or more. Because shipping is already included in print-on-demand product pricing, no additional shipping discount is applied to those items.

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Print-On-Demand Services​

We use third party printing services for some print-on-demand items (e.g. apparel, notebooks, planners, drinkware). Usually, it takes 2-5 days to fulfill an order, after which it’s shipped out, which may take 2-10 days. The total delivery time depends on your location, type of item, and printing method, but can be estimated as follows:

 

●  USA: 5-10 business days
 

*Please also note that delivery times may be longer during holiday periods.
 

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Where will my order ship from?

We work with on-demand order fulfillment companies with facilities worldwide.
 

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Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
 

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My order should be here by now, but I still don't have it. What should I do?

Before getting in touch, please doing the following:
 

• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have your package. 

• Stop by your neighbors in case the courier left the package with them. 

• If the shipping address was correct, and the package wasn't left at the post office. or at your neighbor’s, get in touch at shop@thekerrminator.com with your order number.

•  If you did find a mistake in your delivery address, please contact us for next steps at shop@thekerrminator.com.

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Print on Demand Orders

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How are your products made?

We work with a print-on-demand company for my printed products. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. We order stickers from a sticker-printer. Handmade items are made by yours truly.

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at shop@thekerrminator.com.

 

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I received a wrong/damaged product, what should I do?

I'm so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email shop@thekerrminator.com within 14 days with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!

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Read the full return policy here.

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Digital Products and Downloads

Digital products such as workbooks, free worksheets, videos, and other such digital products are not shipped. A link to access or download the product will be available immediately after purchase.

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Ready-to-Ship Products (Domestic Shipping (U.S.))

Please allow 1-3 business days for your order to be processed for shipping.​

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Commissioned, Custom, Made-to-Order, and Personalized Physical Products (Domestic Shipping (U.S.))

Commissioned, custom, made-to-order and personalized physical products will have expected completion dates communicated in customer-contracts and will vary from project to project. An estimated shipment window and shipping cost estimate will be provided for oversized artwork and other custom pieces, for example, as part of your initial estimate and in your contract.

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Commissioned, Custom, Made-to-Order, and Personalized Digital Products (Domestic Shipping (U.S.))

Commissioned, custom, made-to-order, and personalized digital products will not be shipped. At time of project completion, access to the digital files will be provided to you via a link.

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Service Interruptions

​Any interruptions to normal shipping services (Domestic or International), will be communicated here on this Shipping Policy page.

 

Questions about returns, exchanges, or refunds? Read our Return Policy here.

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International Shipping for Ready-to-Ship Products Commissioned, Custom, Made-to-Order, and Personalized Physical or Digital Products

We currently ship within the U.S. only. More countries may be added in the future.

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Shipping Policy Updates

We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware.

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Questions or concerns regarding any of our policies? Please drop us a line at shop@thekerrminator.com